The Moderator Effect of Communicative Rational Action in the Relationship between Emotional Labor and Job Satisfaction

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dc.contributor.authorÇamlı A.Y.
dc.contributor.authorPalamutçuoğlu T.B.
dc.contributor.authorBărbuță-Mișu N.
dc.contributor.authorÇavuşoğlu S.
dc.contributor.authorVirlanuta F.O.
dc.contributor.authorAlkan Y.
dc.contributor.authorDavid S.
dc.contributor.authorManea L.D.
dc.date.accessioned2024-07-22T08:04:11Z
dc.date.available2024-07-22T08:04:11Z
dc.date.issued2022
dc.description.abstractThe aim of this study was to determine whether emotional labor behavior has an effect on job satisfaction, and if there is an effect, to reveal whether communicative rational action has a moderator effect. This research was carried out in the banking sector. The sample group consisted of administrators of foreign capital bank managers (427) at all levels in Turkey. The collected data were analyzed with the IBM SPSS 21 program. Multiple regression analysis and SPSS PROCESS v3.5 (model1) methods were used in the analysis. According to the analysis, the three sub-dimensions of communicative rational action (practical-rational action, rational communication, and rational action) have a moderator role in the effect of emotional labor and job satisfaction. The other two sub dimensions (value–rational–action and firm family) do not have a moderator role in this effect. In the analysis made according to the total score of communicative rational action, the moderator role of communicative rational action in the effect of emotional labor and job satisfaction was deter-mined. As a result of the research and analysis, it was determined that emotional labor has a positive effect on the phenomenon of job satisfaction. © 2022 by the authors. Licensee MDPI, Basel, Switzerland.
dc.identifier.DOI-ID10.3390/su14137625
dc.identifier.issn20711050
dc.identifier.urihttp://akademikarsiv.cbu.edu.tr:4000/handle/123456789/12580
dc.language.isoEnglish
dc.publisherMDPI
dc.rightsAll Open Access; Gold Open Access
dc.subjectTurkey
dc.subjectbanking
dc.subjectcapital
dc.subjectlabor
dc.subjectlife satisfaction
dc.subjectpsychology
dc.subjectregression analysis
dc.titleThe Moderator Effect of Communicative Rational Action in the Relationship between Emotional Labor and Job Satisfaction
dc.typeArticle

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