Integrating simulation modelling and multi criteria decision making for customer focused scheduling in job shops

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dc.contributor.authorGüçdemir H.
dc.contributor.authorSelim H.
dc.date.accessioned2024-07-22T08:09:23Z
dc.date.available2024-07-22T08:09:23Z
dc.date.issued2018
dc.description.abstractToday, customer centricity is an important strategy in business-to-business markets and manufacturing companies need decision support systems that provide adequate information for customer centric applications. This study proposes an integrated decision support system that combines simulation modelling and multi-criteria decision making. More specifically, job shop lot streaming problem is dealt with, and it is aimed to determine the best dispatching rules to schedule batches on machines. To this aim, three renowned performance-oriented criteria; (i) mean flow time, (ii) percentage of tardy orders, (iii) makespan and one customer-oriented criterion; (iv) mean percentage deviation from the customer expectations are considered. Effect of different classical and customer-oriented dispatching rules on these performance criteria are investigated. The performance criteria are weighted using analytical hierarchy process by considering the level of bottleneck resource utilization and customer importance weights. The results reveal that customer-oriented dispatching rules provide better outcomes in case of high level of bottleneck resource utilization and high fluctuation amongst the customer importance weights. © 2018 Elsevier B.V.
dc.identifier.DOI-ID10.1016/j.simpat.2018.08.001
dc.identifier.issn1569190X
dc.identifier.urihttp://akademikarsiv.cbu.edu.tr:4000/handle/123456789/14799
dc.language.isoEnglish
dc.publisherElsevier B.V.
dc.subjectArtificial intelligence
dc.subjectDecision making
dc.subjectDecision support systems
dc.subjectOptimization
dc.subjectPublic relations
dc.subjectSales
dc.subjectScheduling
dc.subjectScheduling algorithms
dc.subjectAnalytical Hierarchy Process
dc.subjectBottleneck resources
dc.subjectCustomer relationship management
dc.subjectManufacturing companies
dc.subjectMulti criteria decision making
dc.subjectPerformance criterion
dc.subjectPerformance-oriented
dc.subjectSimulation
dc.subjectJob shop scheduling
dc.titleIntegrating simulation modelling and multi criteria decision making for customer focused scheduling in job shops
dc.typeArticle

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