A methodological approach to reduce the impacts of risk in the erp projects: Fuzzy quality function deployments
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2012
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Abstract
This paper presents a model proposed for ERP risk management. This model firstly identifies the most influential ERP risks, then it aims to identify preventive activities to reduce the impacts of these risks. ERP embodies some risks arising from installation and post implementation. Proposed model is a revised version of Quality Deployment Model with a fuzzy set theory. A QFD matrix includes inputs which are generally linguistic variables. To measure the linguistic variables, the fuzzy set theory is used. The model is applied to a company that works in the automotive industry. According to the results, incorrect data is a severe problem. Management and guidance in ERP system seems the most important preventive action to avoid the risks. © 2012 EuroJournals Publishing, Inc.